Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Ticketing, Revenue and Yield Manager to join our team. The role is full time and permanent, and you'll be working 36 hours per week.

The Benefits

- Salary from £39,855, depending on skills, experience and location

- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years

- Matched pension contributions up to 10%

- Flexible hours

- The opportunity to progress your career within the heritage sector

- Apprenticeship opportunities

- Subscriptions to professional bodies

- Free access to all English Heritage sites for you and up to six friends and family members

- 25% discount in our shops and cafes

- Enhanced maternity, paternity or shared parental leave

- Options to buy additional leave

- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs

- Opportunities to go to some of our great live music and history events

This is a great opportunity for an experienced yield manager to join our Income, Growth and Marketing team. You will be instrumental in enabling English Heritage to realise the potential of the organisation's new ticketing solution, Ventrata, to maximise yield and revenue at our icon and key sites, working closely with colleagues from the Income, Growth and Marketing and Operations, Engagement and Experience directorates. Stonehenge will be a key priority.

As Ticketing, Revenue and Yield Manager, you will be responsible for the distribution and ongoing management of capacity in the Ventrata ticketing system and effective distribution of tickets between different sales channels, sectors and partners to maximise income, yield and visitor numbers.

To be considered as a Ticketing, Revenue and Yield Manager you'll need:

Experience of working with ticketing/booking systems and dealing with capacity in a real-time environment.

A track record of analytical success in yield management to increase income within a visitor attraction, performing arts/venue, airline, transportation or accommodation environment.

Experience of working within organisations with different internal and external stakeholders including finance, customer service teams, operations teams and suppliers.

Ability to act under own initiative and strong commercial acumen

Interviews will be held on 15 or 16 May on MS Teams.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Emma Peters, Senior Marketing Manager (Icon, International and Travel Trade), on emma.peters@english-heritage.org.uk. No agencies please.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Closing date: 06/05/2025 23:59:59

You will need to refer to the following documents when completing your application.

Job Description