There is step-free access to The Mill exhibition. There is step-free access from the car parks and from the road to the main entrance. The step-free route is clearly marked with signs featuring a wheelchair symbol which lead you to the step-free accessible entrance and exits. From the main entrance there is step-free access to: The Mill Turned Wood Café The Shop and ticket desk Toilets

There are four accessible parking spaces in the main visitor car park. The spaces are a three-minute walk from the entrance to The Mill up a slight incline. Follow the ‘P’ signs for parking. The accessible parking spaces are marked. There are also four accessible parking spaces available next to the Apprentice House. These spaces are on the same level as the Main Mill and are slightly nearer. Access is via the mini-roundabout on the A5191, opposite Sultan Road. The accessible parking spaces are marked.

There is step-free access to The Mill exhibition.

The Mill exhibition, Turned Wood Café and the Mill Shop are fully accessible for all users, with onsite accessible parking and toilets. The upper floors of the Behind-the-Scenes tours are accessible by stairs or a fully working lift. The top of the Jubilee Tower Tour requires access via wooden stairs only and is not suitable for people without a head for heights.

Sensory Bags are available to loan from the Shop. These contain ear defenders (adjustable for adults and children) a magnifying glass and a range of sensory/fidget toys. The Bags are available to loan free of charge.

Large print guides which support exhibition content are available in The Mill exhibition. Magnifying glasses are also available upon entry to The Mill exhibition. There are manifestations on door glass to make it more visible.

There is a built-in hearing loop at the Café counter and in the Kiln waiting area for commercial tenants. There is a hearing loop in the Shop and the ticket desk.

Sensory Bags are available to loan from the Shop. These contain ear defenders (adjustable for adults and children) a magnifying glass and a range of sensory/fidget toys. The Bags are available to loan free of charge.

Large print guides which support exhibition content are available in The Mill exhibition.