How to Book

To book, please email Dover.Escaperoom@english-heritage.org.uk with the date you’d like to visit

Do I need to book in advance, or can I just turn up?

Un-booked slots will be available on each day, however, these will be offered on a first come first served basis. Unless booking in advance, we cannot guarantee your preferred time slot will be available. We always recommend booking your slot in order to avoid disappointment.

When is the bunker open?

The Bunker is open daily, with timeslots at 10.30am, 12.30pm and 2.30pm.

I have already booked. Can I add more people to my booking?

You are welcome to add people onto your booking, to the maximum number of 6 players. You will need to purchase additional tickets for the additional members of your party upon arrival at Dover Castle.

I am an English Heritage member. Can I use the escape room free of charge?

As the escape room experience operates outside of our normal opening hours and visitor offer, we are not able to offer visits free of charge. English Heritage members are however entitled to a discount.

I have a CSSC card/corporate membership. Can I use the escape room free of charge?

As the escape room experience operates outside of our normal visitor offer, we are not able to offer a discount for CSSC/Corporate members, and normal ticket prices apply.

I have a castle admission ticket. Is the use of the escape room included?

An admission ticket to the castle does not cover the use of the escape room experience. If you would like to visit the escape room, you will need to book separately. Alternatively, for free entry to the site, consider English Heritage membership.

I want to buy escape room tickets as a gift for my friends. Are gift tickets available?

Please email Dover.Escaperoom@english-heritage.org.uk for information on gift tickets

How much does it cost?

All prices are listed per-person.

Non-members 

English Heritage Members 

General information

What is the minimum/maximum team size for the game?

The Bunker is suitable for groups of 2 to 6 players.

Is there an age restriction?

Our escape room is challenging, and requires levels of skill and concentration best suited to adult audiences. We would recommend the room for those aged 16 and over. Children aged 12- 16 are welcome to take part if accompanied by a parent, guardian or responsible adult aged 18+, and must be supervised at all times.

How long does the experience last?

Players are given one hour to complete the game, accompanied by a short orientation and debrief session. We therefore recommend allowing at least an hour and a half for your visit to the Bunker.

Do you have parking, and is there a parking charge?

A large public car park is available at Dover Castle, and can be used free of charge.

What time should I arrive?

Dover Castle is a large site, and there is a short orientation briefing before the game begins. We recommend arriving at least 20 minutes before your booked start time. Staff on site will advise where you need to go on arrival.

Can I look around the castle?

Your escape room ticket does not cover general admission to the castle. If planning to explore the castle after your escape room experience, non-members will need to visit our admissions point and purchase an admission ticket. All visitors will need to visit an admission point to obtain a wristband if they are planning on visiting the site significantly before, or after their escape room slot. 

If planning to visit the castle after the Escape Room, please take into account the Castle’s closing time, as the escape room remains open after the rest of the site is closed. You will not be able to visit the rest of the castle after its closing time.

Will it be just my group or will we be with other people?

If you have booked the Bunker for your group, you will not be accompanied by other groups at the same time.

Can I take a photo or record video in the room?

Filming and photography within the escape room is strictly prohibited, however please feel free to speak to our staff, who can assist you in taking a group photograph after your visit which you are welcome to share on social media.

Can we come in Costume?

You are welcome to dress up before visiting the escape room. Some groups find that dressing up helps them get in character, and can add to the immersive nature of the experience. Our Escape Room is Cold War themed, so vintage styles are an excellent fit. 

Is food or drink available?

The NAAFI restaurant and Great Tower Café will be available during the castle’s normal opening hours. 

We want to have dinner after our game. Do you have a restaurant?

The castle does not have a formal restaurant available, however there are many restaurant options available in nearby Dover town. 

Are souvenirs available?

Souvenirs will be available from the Secret Wartime Tunnels shop during the castles normal opening hours. Our staff can also help you take a group photograph after your experience which you are welcome to share on social media.

Accessibility

I have claustrophobia / anxiety, will I be ok in the room?

Our escape room is constructed within a large room inside the casemate level of the Secret Wartime Tunnels. The room is open plan, and features a high ceiling. None of the puzzles or challenges involve restricted spaces. You are not locked inside the room during the game, and can leave at any time if you wish. During the game, if you feel uncomfortable at any point, our member of staff overseeing the game will be able to assist you.

I am pregnant, will I be ok in the room?

The Escape Room experience does not involve any puzzles or tasks requiring exertion. There are no puzzles or challenges requiring restricted spaces. You are not locked inside the room during the game, and can leave at any time if you wish. During the game, if you feel uncomfortable at any point, our member of staff overseeing the game will be able to assist you.

Is it wheelchair accessible?

Our escape room is accessible to wheelchair users. For general access information, please visit our Access page. 

Is it scary?

The Bunker is not horror themed, and there are no horror elements in the puzzles or tasks. The game’s plot includes themes of mild threat and there are some loud noises.

Is the room suitable for children?

The Bunker includes puzzles which are challenging, requiring levels of skill and concentration best suited to an adult audience. We recommend the Bunker to audiences of age 16 and over.

Any further questions?

For any further questions, please email Dover.Escaperoom@english-heritage.org.uk

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